I recently moved from Sky TV, Phone and Broadband to Virgin. I was assured a port request was attached to the account and I would keep my existing number. However, when the install was complete I was given my new virgin number. I explained that I had requested to port my number and was told it wasn't listed as a port install although it was noted in the comments that the number was to be ported. I was told I needed to call to sort it out but I am a keyworker during the day and have been unable to get through on either chat or email when I am home. Could someone look into this for me please.
I have now sent private messages to two forum advisors with my details and have yet not heard anything back. I am now starting to worry that my sky account will be closed before my number has been ported.