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matjamca
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Number Transfer From PlusNet

Hello,

I requested on 13/04/2019 and again on 15/04/2019 for our existing landline number to be ported from PlusNet. I was informed during the phone call on 15/04/2019 that the number would transfer on 25/04/2019. However, PlusNet nor Virgin Media has written to me as part of the process (as stated must happen by Ofcom) to confirm the number transfer is going ahead. We are currently paying Virgin Media and PlusNet for phone services.

How can I be sure Virgin Media has applied to take over our existing landline number?

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Re: Number Transfer From PlusNet

Hi matjamca, thanks for getting in touch.

 

Sorry for any confusion around the porting of your landline number from PlusNet.

 

We'll need to take a look at your account to get an idea of what's been done so far - so I'll send a PM shortly to get some details & we'll take it from there.

 

Tom_F 

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