Number Porting Charges (Hit by an excessive charge)

[notdodgy]

As my volt bundle includes unlimited landline calls I decided to port my landline across.

The process has started however I have just received an invoice for £60 (£50 + Vat).

The existing provider did not charge line rental, just call charges at 1p a minute / 10p Mobile.

Has anyone else been hit by number porting charges?

Is this a charge that Virgin can help with?

[notdodgy]

Thanks @Kain_W for sorting this for me.

[Kain_W]

No problem at all,

If you do have any future queries then be sure to pop back up to the team and we'll gladly assist!

All the best,

[notdodgy]

The saga continues.
After cancelling the port at the start of September, I have been advised my number port has been completed:

The telephone number 0121430xxxx has been exported.

Telephone Number:	0121430xxxx
Account:	24xxx
Completion Date:	25/10/2022

If there are any issues with inbound service they must be raised to the new provider.

As expected, there are issue with inbound service as the original port was cancelled. 

[Adri_G]

Hi notdodgy, thank you for this post and your update. 

We're sorry to see of the issues faced with your landline porting.
We'd be happy to have a closer look and check what's happened with this process and find more info & updates for you.

To do this, I will send you a private message here soon.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.