on 06-12-2021 18:15
Hello,
i wounder if you could help with this. i can make outbound calls from my landline but can not receive calls.
i spent hours with customer service and they dont seems to know what the issue is. i read online and it seems to be a porting issue as i have moved this phone from another area couple of weeks back which was a nightmare by it self.
a previous form suggested that they had similar issue and an engineer came and sorted it out.
can I be directed to the correct location
on 06-12-2021 18:22
Hi fanservices, thanks for getting in touch.
Sorry to hear about the problems you've had with your phone line after porting in another number. I'd like to take a closer look into it and see what we can do to help - please look out for my PM (the purple envelope icon) and we'll take it from there.
Tom
on 07-12-2021 09:50
Hello Tom,
i know your shift might have finished yesterday, but is there is anyway of someone taking over this case?
its becoming so urgent
Thanks
Fadi
on 07-12-2021 13:13
Hi Fadi, sorry for the delay. I've taken a look now and it appears action has been taken already and an appointment booked in. You will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there if needed.
Please keep us posted with how you get on, or let us know if we can help with anything else.
Tom