Not receiving calls on my landline

[bigbob1]

Since the recent switchover I've been able to make calls but not receive them on my landline. Running a service status check brings up the message 'Looks like phone not connected' but I guess it must be if I'm able to make calls. Ringing from my mobile I get the engaged tone.

Grateful for any help on this.

[Gareth_L]

Hello bigbob1

Sorry to hear about your landline
I am more than happy to take a look at this for you 

Before I do are you on the traditional landline or through the Hub

Id Hub have you tried unplugging the hub for a second and back in again 

Also have you tried a different handset 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L