Not received Landline adapter for switchover

[psim592403]

Hi I received the emails that my phone would be switched over ant that I would receive an adapter to allow me continue to use my number.

I have not received the adapter and now my phone has stopped working, obviously I cannot dial Virgin from the phone as there is no ringtone,

How do i get this resolved for a service i am continuing to pay for

[Jodi_S]

Hi psim592403,

A warm welcome and thanks for posting on our community forums. We do apologise that you have not received your telephone adaptor, therefore leaving you without a working landline. 

I will be more than happy to get this ordered for you today.

I will pop you over a private message to take some details and get this arranged. Please click on the purple envelope to accept the chat.

Kind regards Jodi.