No telephone since January

[Matthewday37a]

I have not had a telephone line since I upgraded to a new package in January. I have had engineers appointments cancelled and have been told it's in progress. Basically, I no longer believe anything I'm told. Still waiting on a callback!  When I posted this on Trust pilot I was contacted by Virgin to post on the forum so someone from the company could help.  We will see!

[Gareth_L]

Hello Matthewday37a

Thank you for posting on here 

Sorry to hear about the lack of a working telephone 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L