No ring tone

[etphonehome66]

1. No dialling tone please can you advise. Thank you

[David_Bn]

Thanks for your post @ethomephonehome66, and a very warm welcome to you!

Can you please elaborate on this for me?

Do you have the phone plugged into the master socket or does your service come from the router on one of the new 21cv phone lines?

Have you tried an alternative handset?

Kindest regards,

David_Bn

[etphonehome66]

The phone is plug incorrect and my had tried ring the house phone is was ringing and I have this problem before there was a fault on the line

[Gareth_L]

HI etphonehome66

We can see its the traditional Socket 

Have you tried an alternative phone in the socket 

Just to rule out any causes?

Gareth_L

[etphonehome66]

I have tried trying the phone and tried phoning the number and still ringing

[Gareth_L]

Thanks etphonehome66

I can look into this with you 

We can book an engineer to come out

There will be no charge for this visit unless:
•    The technician diagnoses the faults as not being caused by our network/equipment 
•    The technician discovers that the fault or problem relates to your equipment
•    The technician discovers that the fault or problem relates to any system that we are not responsible for

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L