My Virgin landline was 'down' between 27/07/19 and 02/08/19. The fault was reported, which Virgin media acknowledged this morning (30/08/19). Virgin Media have informed me the fault was inconclusive and will not make any refund compensation. I was irate and eventually managed to speak to a manager who said he would refund me £3 in total, I told him I was disgusted and told him about the 1st April 2019 policy which they signed up to with Ofcom which entitles the customer to £8 a day. He then said did I want to escalate this to a complaint, to which I said yes and have now got a complaint reference and he told me to expect a telephone call from a Virgin team member within 5 days. Virgin states on their web page "Just report the fault" and you will no longer have to lift a finger, your refund will be shown on your next bill". HELP.