No phoneline after power cut

[Jean09Brent]

Hello,

we have had a power it today and since the power has come back on I have no phone line. Having checked the status for the LU5 area it’s saying it’s ok, but don’t think this is correct. Can you help? Thanks

[MOD EDIT: Subject title changed for clarity]

[Tom_W1]

Hi @Jean09Brent, really sorry your phone line seems to be down at the moment.

It does look like there's a problem with your line based on the diagnostics I've just ran, although this may not be an area problem which is why it isn't displaying on the service checker.

I'll pop you a PM to get a technician booked in for you, as this may be necessary to get your phone line working again.

Please expect this message shortly (see it on the purple envelope), and reply directly when you can.

Many thanks

[Tom_W1]

Hi @Jean09Brent, thanks for your confirmation of details via PM.

I've just checked our systems and it appears we've already got a technician booked for you - can you please confirm if you're aware of this?

Many thanks

[Jean09Brent]

It would seem my phoneline has now been fixed. Please cancel the technician for Tuesday. Thank you for your help

[Tom_W1]

Hi @Jean09Brent, thanks for your message - that's great news.

It looks like you already received some assistance on this matter, directly from our team around the time you posted yesterday.

Please let me know if you need any further help but if not, all the best.

Many thanks