on 27-02-2023 12:41
I have just spent ages on the phone to Virgin Media, following-up their online complaints facility, (the emailed response to that informed me it was a technical issue), in an attempt to stop the numerous NO NUMBER calls that are registered on my landline phone every hour of the day and night, and which I have to delete constantly to avoid the call register becoming full. I was passed from one technical person to a second one who advised me that Virgin Media are aware of the problem, experienced by several customers, and are attempting to resolve it. Sometimes the call isn't even shown at a valid 24-hour time. By now signing up to the community I should apparently be updated on this irritating glitch, which has only occurred since my modem was upgraded.
on 27-02-2023 12:54
Hi mjm-dkg,
Thanks for your post and welcome to the community.
Apologies for the issues faced, can I ask firstly what Hub you have?
Also is this regarding your phone being connected via the fibre line?
Regards,
on 27-02-2023 13:01
Hi Kain_W
It's a HUB 5 and yes, I believe it's a fibre connection. I did not have this problem until the hub was changed (allegedly upgraded). Initially the landline didn't work at all; then another engineer came and knew how to fix it with an old BT connector.
on 27-02-2023 13:12
@mjm-dkg wrote:Hi Kain_W
It's a HUB 5 and yes, I believe it's a fibre connection. I did not have this problem until the hub was changed (allegedly upgraded). Initially the landline didn't work at all; then another engineer came and knew how to fix it with an old BT connector.
It's a known fault with the Hub 5. Described in detail below
on 27-02-2023 13:17
Thanks for the response there,
Our team currently don't have an estimated fix time for this matter however it is still being currently investigated.
Many apologies on this,