on 14-03-2022 18:17
No landline for over a week. Not connected.
Cant get a manager to phone me on my mobile.
Appalling customer service.
Wish we had not decided to come back to Virgin after nearly joining Sky.
on 14-03-2022 18:25
Hi @Tim100
Thank you for your post and welcome to our community 🙂
I am sorry to hear you are having some issues with the land line.
Do you have a dial tone?
Are you plugged into the master socket? It will have a larger socket and contain a logo of Virgin Media, NTL, Telewest or Nynex. Any extension sockets will be smaller and have no logo.
Please pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 14-03-2022 20:37
Hi
No tone.
Connected in exactly same way as when it did work with Virgin before we were cut off by Virgin. A mistake made and admitted by Virgin.
on 14-03-2022 20:47
Thank you @Tim100
I am going to send you a private message as this appears to be more of an account error than a standard fault issue.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide