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No landline ringtone

Timbothy
On our wavelength

My landline has no dial tone. My neighbour knocked and has the same issue. The status check shows no issue in our area HP23 but clearly there is a local issue.

22 REPLIES 22

Hi @Timbothy

Thanks for coming back to us. I am sorry for the confusion, allow me to clarify the events. You've reported an issue to us and Vikki ran tests, you've then spoke to Kath who's booked a tech visit in for you. This visit was cancelled when we realised there was an area fault for you - F009894095 - is the reference. This has been resolved. The phone should now be fixed. 

How's the service today?

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Timbothy
On our wavelength

I haven't checked today, but will get back to you if the issue persists.

Thank you.

You're more than welcome, please do keep us posted.

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill