on 15-12-2022 08:11
Morning all,
Our landline is down again this morning! Had a fix last weekend due to a fault now it's down again this morning, no incoming or outgoing calls as of 8.05am.
Answered! Go to Answer
on 15-12-2022 17:03
Hi @Mrs_G1, thanks for speaking with us today.
As advised - once the appointment is done we will follow up to see how everything is.
As always - feel free to reach out to us if you need anything else and we will assist.
Kind regards,
Ilyas.
on 15-12-2022 09:10
Hi @Mrs_G1, thanks for reaching out to us on the Virgin Media forums.
I'm sorry to hear about the issues with the landline 😞
I will investigate this matter further for you as I cannot see any area outages affecting the services.
I will send a private message - watch out for the purple envelope inviting you in.
Kind regards,
Ilyas.
on 15-12-2022 09:45
Hi,
Thanks, I have responded.
on 15-12-2022 12:13
Still no further response on this, landline still not working. The phone dials but doesn’t connect to an outgoing line, there’s also no incoming line.
on 15-12-2022 17:03
Hi @Mrs_G1, thanks for speaking with us today.
As advised - once the appointment is done we will follow up to see how everything is.
As always - feel free to reach out to us if you need anything else and we will assist.
Kind regards,
Ilyas.
on 15-12-2022 18:51
Please note this post is my notification of loss of service for our landline, as required by the automatic compensation scheme. Might as well register it as we can’t get an engineer for 8 days.
on 17-12-2022 12:46
Just to update phone is working again today (wasn’t yesterday) makes me wonder if it’s the cold weather affecting something.
i will be cancelling our engineer visit as it’s currently not needed.
on 17-12-2022 12:51
Hi Mrs_G1, thanks for the message.
I am glad to hear that the line is now working and do please let us know if anything changes?
Have a good weekend.
Kind regards, Chris.
on 17-12-2022 12:53
Hi,
can you cancel my appointment please? It’s not showing under my appointments on my account.
Thanks very much.
on 17-12-2022 13:12
No worries, I will send you a private message so that we can get this done for you. - Chris.