No intermittent dialling tone on voicemail 1571

[Wilco69]

I always used to get an intermittent dialling tone on my landline when I had a new voicemail message as a way of notifying me, this stopped a couple of months ago so I now have to dial 1571 every time I come home or when I hang up after a call. I’ve spoken to customer services 5 times and they have been absolutely useless. 

Does anyone have any suggestions as what I thought was a simple issue is turning out to be extremely difficult, frustrating and time consuming? 

[Zak_M]

Good morning @shadwellal 

Welcome to the forums and thank you for taking some time to post. 

Sorry to hear that you have had some issues with your landline services. 

I have removed and re-added the number on the switch, are you able to check if the issues still persists? 

Kind regards,

Zak_M

[shadwellal]

Thanks for your prompt response Zak. 

No change I'm afraid. I have left two messages and when we pick up the phone there is just a normal continuous dial tone.

[Zak_M]

Thank you for coming back to me. 

I have taken a look over this once again and can't see anything obviously wrong, I have asked our second line fault team to take a further look into this.

As soon as I have any further information, Ill pop back here and provide you with the update.

Kind regards,

Zak_M

[Wilco69]

Virgin had to remove voicemail from my account and then put it back on, it took a couple of days but fixed it. 

[Corey_C]

Thanks for your reply and update, Wilco69,

Glad to hear that it's now fixed.

Cheers,

Corey C

[shadwellal]

Still not working for me - please keep me updated Zak_M

[Corey_C]

Hi shadwellal,

The second line faults team should be ringing you directly soon.

Cheers,

Corey C

[shadwellal]

Hi again. The second line faults team did phone us but five days later the fault is still not resolved. 

[Ayisha_B]

Hi @shadwellal,

Thanks for the update though I am sorry to hear the fault has still not resolved.

What did the team advise when they called you?

[shadwellal]

They said they'd look into it. There are two problems. The main one is that there is no intermittent dial tone when a voicemail message is left, just the normal continuous tone so we don't know that a message has been left, and also there is another problem which is that when we dial 1571 and listen to any messages, after we hang up the phone rings.