No incoming or outgoing calls via landline

[AB211]

Landline stopped working yesterday evening ‘check phone line’ message displayed on handset - still no service today - no info available on website - please advise when this issue will be fixed. Thank you

[Ilyas_Y]

Hey AB211, thank you for your post and welcome to the Virgin Media forums!
Sorry to hear about the landline issue affecting your services.
From my experience if the phone line is saying that - it usually boils down to a fault known as 'No Dial Tone' - can you confirm if there is a dial tone or not? And if so - is it a broken one? Also are you able to try a different handset please?

Thanks.

[AB211]

There is no dial tone from any handset - same message showing on each handset ‘check phone line’ can’t dial out from any handset as no dial tone - can’t receive any incoming calls as nothing coming in - no dial tone - no ring tone.  As I said in my previous message ‘No incoming or outgoing calls via landline’. All had been perfectly OK until around 8.30pm on Tuesday evening (24 May).

[Ilyas_Y]

Hey AB211, I believe this is going to require some further digging, I will send you a private message and look further for you, watch out for the purple envelope 🙂

Thanks.