on 12-07-2021 13:51
Having issues with the landline. I have a dial tone and can make outgoing calls but anyone trying to ring in is being told that it is not possible to connect your call. Any ideas? Thanks.
on 12-07-2021 14:36
Hi karenh76,
Thanks for your post and apologies to hear that you are having an issue with receiving incoming calls.
Just a few questions to check,
As simple as it sounds, can you confirm the number people are calling you on is correct?
Pop back and let us know so we can get things working for you again.
Thanks,
on 12-07-2021 16:54
Hi, thanks for getting back to me.
The number being called is correct, call divert isn’t activated, no issues with blocking calls and the numbers trying to phone are either virgin or O2. I tried it again a while ago and it rang through and I thought it was sorted again but we’re back to not being able to connect the call.
on 12-07-2021 17:08
Thanks karenh76
1 last question, have you tried an alternative phone
I am more than happy to take a look at this for you though
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 13-07-2021 12:50
Hi karenh76
Thanks for those details
I have booked the first engineer appointment we have available
You can check and reschedule this appointment through your online account if you need to
You can also cancel it if the fault has gone
Can you please let me know how the visit goes
Gareth_L