No dialing tone

[AndiR]

hi there

have no dialing tone no incoming or outgoing calls 

tried 2 difference handsets both plugged into the virgin media master socket 

[John_GS]

Hi AndiR

Thanks for posting and welcome to the community.

My apologies for the phone line issues. I can see you've managed to book an engineer visit in for this week. Do let us know how the visit goes

Kind regards,

[AndiR]

engineer came out

said need a new cable repull from box to house still not heard when they doing it 

[Corey_C]

Sorry to hear you've not got an update, AndiR,

I'll send a PM to get your account details and check the appointment.

Cheers,

Corey C

[AndiR]

so here we are nearly a year on and still no one has come out to replace the cable 

[Zach_R]

Hi @AndiR,
 

I am very sorry to hear about this. Would you mind explaining what issues you're facing with the services, along with when you last discussed this matter with the team and what was advised?

Thanks,
 

[AndiR]

the cable was broken so u guys fixed it that lasted about a week then someone else came out and fixed it again then that broke 

so a appointment was made to pull a new cable from the cabinet to our house 

they turned up and didnt have cable blaming covid for it and havent herd anything since

[Zach_R]

Hi @AndiR,

Can you provide a photo of the cable that you're referring to? Can you also confirm how this is affecting your services?

Thanks,
 

[AndiR]

lol its the cable buried in my garden i aint going outside digging the garden up to take a picture

its needs replacing 

[Zach_R]

Hi @AndiR,

Thank you for clarifying - I was unsure if it was exposed or not and you could see the damage.

Are you still not getting a dial tone for your landline services?

Thanks,