No dial tone.

[JMP2]

VM Landline no dial tone since Sunday, bought new phone and plugged into Telewest wall socket no dial tone on that either. Status page says no know issues in my area. Been a VM customer for 20 years. Unable to use my VM mobile as reception is poor in my area. Can you help check my landline please, think I may need an engineer.

[Gareth_L · Accepted solution]

Hi JMP2

I have located the Line from the Froums details 

No issues in the area 

Next question was, have you tried a new phone 

Which you have already 

We will need to get a Technician booked to come out 

I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[JMP2]

Hello Gareth, engineer has solved the problem this morning, phone working now. Fantastic service. Thank you.

[Gareth_L]

Hello Jean 

Sorry for the delay in replying

So glad its all fixed now for you 

Have a lovely rest of the week 

Gareth_L