No dial tone on my landline.

[AEDAW]

We have no dial tone on our landline. Handset shows the message “check line”.  Have unplugged handset from wall socket and reconnected - made no difference.  When we tried to call our landline from our mobile the call went straight to voicemail, left a message but handset does not show any 1571 message received.  Checked service status which shows no phone problems in the area.  What should we try now?

[Matthew_ML]

Hey AEDAW, thank you for reaching out and I am so sorry to hear about your landline issues.

I can also see there are no issues on the system.

So what I want to do is send you a PM, so we can look into this together.

Please look out for the purple envelope. Thanks 

[Matthew_ML · Accepted solution]

Hey Ann, no problem at all.

I can confirm this is all booked in for you and I hope you have a lovely weekend.

If you need anything again please do reach out. Thanks