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HUGH_EFFO
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No dial tone on landline

Hi

Today I had no dial tone on my landline.  I rang 1571 to see if I had any messages, and there were none.

Since then Im getting the intermittent dial tone all the time.

I rang 1765 and it told me I was in the RED ZONE.

How do I get my dialtone back to normal.

Regards 

 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
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Re: No dial tone on landline

Hi HUGH_EFFO,

 

Thank you for your post. I'm sorry to hear this. 

 

Have you been able to try an alternative phone?

 

^Martin

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HUGH_EFFO
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Re: No dial tone on landline

Just had an engineer in, and he says the type of dial tone i have (intermittent tone) is normal. Also turns out that my phone cable is damaged and has to be replaced. He has disconnected my phone, and said it could takes weeks before they run a new cable.

How do I go about getting a discount on my bill,
I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
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Re: No dial tone on landline

Hi Hugh_Effo, 

 

Thank you for getting in touch via the Community. 

 

Firstly, I am very sorry to hear that you have been experiencing an issue with the service but we will do all we can to get the cable replaced as soon as possible. 

 

We would look to amend your bill to reflect the fault once it has been repaired. This is to ensure you receive the full amount for your loss of service as timescales can vary. 

You can also opt in to the auto compensation scheme. For more information regarding this, please see here: Virginmedia.com/Ofcom

 

Thank you, 

 

 

 

Nat
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HUGH_EFFO
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Re: No dial tone on landline

I still have no landline.  I was told the new cable was going to be laid on the 14th May, but I still have no connection.  Can you advise me when im going to get reconnected.

also can you confirm I am on the auto compensation scheme as I reported the loss of service the day after i was disconnected to virgin customer service.

 

Regards

 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
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Re: No dial tone on landline

Hi Hugh_Effo

 

Thanks for getting back in touch. 

 

I will need to access your account to check on this for you so I will need to pop you over a private message. 

The message will appear in the purple envelope on the top right of the page.

 

Thanks 

Nat
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HUGH_EFFO
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Re: No dial tone on landline

Hi Just checked and the phone is back up now. Did not get any message from VM to say it was fixed

Also still got intermittent Dial tone and no messages.  How do I know when I have a message ?

Regards

 

 

I am not a white Hat Hacker, nor a Black Hat Hacker, more 50 shades of Grey
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