No dial tone 24 hrs

[Simonst]

We have had. No dial tone even though we had e mails saying it’s been fixed try different phones still same no dial tone

[Akua_A]

Hi @Simonst,

Welcome back to our forums.

Sorry to hear you are having an issue with your landline dial tone and that the issue remains ongoing. We can understand the frustration caused by this and want to help. I have been able to access your account using your forum details. Just to clarify what was the last contact you had with our telephony team to resolve this? Have you also tried rebooting your landline to see if the issue persist?

Thanks, 

[Simonst]

Nope still exactly the same no dial tone and can’t ring in either 

[Akua_A]

Just to confirm, are all wires secure for the phones? Are you using an extension socket in your set up? Have you also tried rebooting your HUB 3 to see if the issue persists? 

Thanks,

[Simonst]

We just rebooted the modem and although it took a long time it has not made any difference to our phone line. 
I have received a text saying someone will be out on Saturday to try and sort this out. This will be 4 days without a phone that we rely on. 

[Akua_A]

Oh dear! We are however glad to hear our team are working to resolve this. They will aim to get your service up and running as soon as possible.

We do apologise again for any inconvenience caused during the down time. Please try the following link to see if you are entitled to compensation https://virg.in/autocomp

Thanks,