on 08-03-2022 16:08
on 08-03-2022 16:20
Hello Ann47
Sorry you have had to pop back on here to question the appointment
I have checked this and the actual issue with your landline is a local fault affecting a few customers
The engineers appointment was stopped as it it a remote fault that we are fixing for you
Ideally we would have texted you to let you know, but there is only your landline as a contact option
The landline fault is expected to be fixed later today and is stored under reference number F009686833
Gareth_L
on 08-03-2022 16:26
Ok thankyou very much for your quick reply and help
on 08-03-2022 16:30
You are very welcome Ann47
Sorry again for you actual fault
Gareth_L