on 12-07-2021 13:48
I have lost caller ID and 1471 since engineer restored my phone line 4 days ago. Customer services told me Virgin don't do these services any more.
on 12-07-2021 15:40
Hi @elenpierce.
Welcome to the Community and thanks for your first post, we're happy to have you with us 🙂
I'm sorry to hear this. I've had a look into your account and can see you've discussed this with a member of the team who has given you some more information on this and advised that you will need a compatible handset or caller ID module in order to have the caller display features.
Are you considering changing the handset in order to benefit from the features?
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-07-2021 16:59
There's nothing wrong with the handset and it is compatible
I only lost the 1471 and caller ID after the engineer visit last Thursday.
Can you restore these features please.
Thanks Elen
on 12-07-2021 17:49
Thanks for getting back to us @elenpierce.
To confirm, has the handset changed since the engineer restored the phone line?
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-07-2021 18:03
It is the same handset - no change
on 12-07-2021 18:36
Thanks for confirming @elenpierce.
I'm going to send you a PM so we can get these re added for you.
Please look out for a notification in the purple envelope located in the top right hand corner of your screen.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-07-2021 18:38
it is the same handset
It previously got both 1471 and caller ID
on 12-07-2021 18:42
Thanks for confirming @elenpierce.
Please respond to my PM so we can get this sorted for you.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-07-2021 19:45
Thanks for chatting with me over PM @elenpierce, that's DPA all passed 🙂
So having a look into this, I've managed to enable the Caller ID for you. Could you please check if this is now working on the handset?
In regard to 1471, I'm having some trouble enabling this for you. Could you please try the following:
Please press the number 5 on the handset and hold this down, you will then hear either a definitive beep or half a beep/a series of clicks/sounds. Could you please let us know which you hear and we'll be able to provide some steps from here in order to get 1471 working for you again.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 12-07-2021 19:58
half way there
the caller ID is coming up. Great
we have pressed the number 5. we don't get any beeps - short or long - just a continuous tone
If I get a line and press it I get a continuous tone, the same on others numbers too.
Over to you
Elen