No adaptor

[GRW20]

Hello

No adaptor received for landline transition, landline cut off sometime in week of 24th July. Found out from friends what was going on. Phoned helpline 4 times, poor explanatoions but assured of adaptor arriving nothing yet

HELP

Have lost business and also doctors appointment because of this

[Paul_DN]

Hi GRW20,

Thank you for reaching out to us in our community and welcome, sorry to hear your phoneline isn't working due to not receiving an adaptor, so I can help and make sure this has been picked up for you, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul. 

[Paul_DN · Accepted solution]

Hi GRW20,

Thank you for joining me in a private chat and for clearing security, please les us know if you do not receive your Adaptor for our 21st Century Voice ( Phone Via the Router) if you do need any further help in the meantime then please do not hesitate to reach back out.

Regards

Paul.

[GRW20]

Hi Paul

Adaptor arrived and service restored

thank you

Greg

[David_Bn]

Thanks for the update @GRW20, and I'm delighted to hear that the adaptor has arrived and the services are now restored in full for you!

Best wishes,

David_Bn