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No Phone Adapter or Phone Cable with Hub4

apjd_1968
Joining in

on ‎22-07-2021 13:54

Had Hub4 delivered today.  My landline phone is due to be migrated to fibre in August.  There is neither a phone cable or adapter in the box as referenced on Page 17 of the Installation Guide. I have previously tried to order adapter when I was informed in early June 2021 that I would be moving to fibre phone connection.  Order was never acknowledged via email and not showing under orders I can track.  I do not have a phone adapter or cable from Hub 3 I can use either.  So how can I order cable please? 

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2 REPLIES 2

jb66
Very Insightful Person
Very Insightful Person

‎22-07-2021 14:04 - edited ‎22-07-2021 14:06

You will get the adaptor when your landline is due to switch over in August

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Ashleigh_C
Forum Team
Forum Team

on ‎22-07-2021 14:05

Hi there @apjd_1968

 

Thank you so much for your post and I am so sorry to hear you are missing the adaptor! I'd be more than happy to get something sorted for you. 

 

I'm going to send you a PM so we can look into this, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message received.

 

Thank you. 

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