on 04-03-2022 15:51
Hi Guys
I've had no Land line for two days, Have rung Virgin media for support via mobile and been advised of a known issue in my postcode, However when I log in online there are no service issues in my area.
I am concerned that This may not get addressed.
In addition I'm still using the land line, I am waiting for a letter about a conversion date to the Hub (I have the adapter) I have attempted to connect via the hub with no success.
Thanks for any Help given
Dan
on 04-03-2022 15:57
Hi Dannywestland
Sorry to hear this
We do have a service status line 0800 561 0061 which is more up yo date with service affected issues
I can also look into this for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 07-03-2022 09:38
Hello Dannywestland
Sorry for the delay in replying
Can I please ask how the visit went over the weekend
Fingers crossed its all okay
Gareth_L