New hub for land line

[dave60h]

I received a letter telling me I needed a new hub to continue using my landline.I rang spoke to a young lady,no disrespect to here but she hadn’t a clue what I was on about,after 30 mins she said she was transferring me to a different department I was on hold again for ages.Eventually I hung up.Is there any way of getting this sorted without all this hassle

[Zach_R]

Hi @dave60h,

I'm very sorry to hear you've been struggling to order one with the team over the phone. I'm going to send you a private message in a few moments so we can help you to sort this out.

Please respond to this when you can and we'll proceed from there with this.

Thanks,
 

[Zach_R]

Hi @dave60h,

Thank you for getting back to me so promptly via private message. As we discussed there, an adapter will be making its way to you soon.

Let us know if there's anything more that we can help you with.

Thanks,
 

[dave60h]

Thankyou