Hi Minette, welcome to the community! Thank you for posting!
Sorry to hear of your experience with our landline service so far. There are two aspects to this issue:
1) Your landline number transfer. We will need to send you a PM to confirm a few details so we can look into this for you. We may need to request the number from BT if this has not been completed already, which can take several days to port over. Sincerest apologies for any delay or inconvenience caused if this is the case! We will be able to provide an estimated timeline which the request has been made.
2) The silent call you are receiving from the number.
There are a few different options on what may be happening here any how we can proceed. It may be that you are experiencing an unwanted call, or there may be fault with your current landline service In order to establish this we will need you to answer a few more questions:
- Are you able to make and receive calls from the landline.
- Have any other calls been silent?
- Are you experiencing any noise or interference on the line during the call?
If you believe a number to be a scam or malicious call you can head to pages 24-26 of our phone user guide:
Phone User Guide.pdf (virginmedia.com) for further advice. You can also see our page on dealing with fraudulent calls.
I will send you a PM now to confirm a few details and offer support with the transfer of your landline number. You will find the PM in the top right corner of the page in your Inbox. We can return to this public thread with an update as soon as possible!
All the best.
Molly
