New Virgin Landline order with BT number port

[CeriE]

Hi

I ordered a new Virgin landline on my existing broadband account and requested a port of my existing BT landline number.

I got a text to say Yodel were delivering equipment yesterday, however nothing has arrived and I haven't received a confirmed port date for my number from BT.

Could someone from Virgin confirm these details for me?

Thanks

[John_GS]

Hi CeriE

Thanks for posting, welcome to both Virgin Media and indeed the community.

The number ports normally go through the same day installed but if not, within 10 working days.

I shall PM you however to help as you say you've not received the equipment

Kind regards,

[CeriE]

Thanks John, will check your message now.