New Fibre phone adaptor

[lenman]

I'm not very "techie" so had bit of trouble understanding package I received Seems several friends & relatives experiencing same I think I know what to do but need some clarification re

!. Once I unplug my phone cable from the wall socket, does this wall  socket becomes defunct

2.Previously when I had problems with broadband etc I phoned 150 and was advised if problem in area etc If my phone line is now via the hub how do I make call to find out if Virgin is experiencing problem in are

This may appear simplistic but I am not the only one to wonder about this I did phone helpline and spoke gentleman who had trouble understanding me and vice versa Then proceeded to try and sell me an add on to my tv package!

[Travis_M]

Hi @lenman

Thanks for your reply

I'm not too sure what you mean on the unplugging phone cable from the wallsocket as it is now ran through the hub, as for the second question we do have online service status checkers and also the possibility of calling us from an alternative device.

Regards