on 31-01-2022 16:10
We've have only just signed up and disappointed. No phone line then wrong number attached to line as wanted our original. Netflix issue and can't contact a human to sort the whole mess!!!!
[MOD EDIT: Subject title changed for clarity]
on 31-01-2022 16:48
Hi Paynies,
Thanks for posting and sorry to hear of the start you've had.
Was the original landline number you wanted with ourselves or another provider?
Are you able to elaborate on the issues you're having with Netflix?
Alex_Rm
on 31-01-2022 22:31
We asked for number to be moved over from Sky. I've spoken to three people at Virgin as it was escalated and noone has bothered to call back to even help solve the issue. We have a landline number that noone knows especially mu elderly mother who uses our landlines to call as she doesn't understand mobiles.
on 31-01-2022 22:34
With regards Netflix again moved from Sky but seem to be stuck in the middle between Sky and Virgin to have access to account to upgrade to next level 2 screens.
on 01-02-2022 10:51
Hi Paynies
Thanks for the reply
The Sky Number is that still active with Sky now
If so we can get this brought over
It can take 10 days from start to finish
Regarding Netflix
Have you tried logging in with your Netflix Details on our service
^GT
on 01-02-2022 11:06
@Paynies importantly, have you cancelled your existing service with Sky yet? If you have then that automatically puts a stop to any chance of the number porting over - neither VM's nor Sky's fault here, these are the regulations.
What usually, or at least should happen, is that you sign up with VM and request that they port the number across from your existing provider (Sky in this case), VM install your services and give you a temporary phone number - what is vital is that the old number has to be live and working and there MUST NOT be any sort of cancellation request against it. So if you have called Sky and told them to cancel your contract as of .... then that will immediately cause the number port to fail and you will lose that number.
If you have cancelled, then your only option is to get back to Sky and cancel the cancellation (if possible) and ask to be put on a rolling monthly contract. Then VM put in the number port, once it goes through, that number replaces your temporary VM one, it automatically cancels the Sky telephone contract (you can't have a phone line with no number attached) and by its nature, also cancels any Sky broadband.
Not too sure about the Netflix issue though, presumably you have a Netflix account even if it was set up via Sky, if you have those details are they not working now? Were you paying Netflix separately or was it being billed as part of your Sky package? If the latter, then I'm not even sure if it is even possible to transfer that to VM and it may be that Sky have simply cancelled it
on 01-02-2022 15:01
Thanks for your insight,no mention that we may not keep phone way through setup and tired of keep ganging on phone either way!!!!
Re Netflix we can view on Virgin maybe account takes time to port over so will give until I've had closing bill from Sky to readdress.
As much as appreciate your help wish there was an actual customer service team to answer questions rather than virtual bots everywhere!!!
on 01-02-2022 15:40
Hi Paynies
With Neflix, how did you log in through Sky
Was it with an email address and password
I haven't heard of Netflix details being transferred across
As you need to manually log in with it here
Gareth_L
on 08-02-2022 04:46
Hi
It was was with the other provider Sky we said we wanted to keep our number. Tried call the service number of Virgin and passed around but not solved.
Now after having Virgin for couple of weeks we get bad signal in hall and bedroom. Would appreciate a call to try and solve but any idea how we can get this!!! Netflix also need to discuss. Thanks
on 08-02-2022 08:07
Hi @Paynies,
Thank you for coming back to us.
Can you please confirm if your Sky landline number is still active? If so, let us know and we will be able to start the porting process to have your landline number transferred onto your Virgin Media account.
Please tell us more details about your signal issues. Is this in reference to broadband?
In regards to Netflix, how do you log in? Is this via the Netflix website with username and password? As Netflix is a standalone company, you should have no issues accessing your services. Does your Netflix bill link into your Sky bill, or do you pay for it separately?
Please let us know so we can help further.
Thank you.