Need an adaptor

[Binky1925]

Just noticed my home phone says Check phone line and I have no dial tone.   I have been reading about switchover, but I haven't received a letter, and email or an adaptor.   Checked all the information on the website, but I have no idea if my phone line has already been switched over or not.  It would be helpful to know if my area is covered and if I can get an adaptor.  I have a Hub 3 next to my phone.

[Vikki_M]

Hi @Binky1925

Thank you for your post and welcome to our community.

I am sorry to hear about the issues you are having with the landline.

I have taken a look at things from our side and there are no area outages showing.

I will send you a private message now so I can look into the home switch over for you or book an engineer if this is a service fault.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can.