NO DIAL TONE FROM HOME PHONE

[michaelwilks2]

The one phone which I use constantly gives no dial tone. I followed your instructions and

1. Unscrewed the two small screws and slid out the bottom half of the face plate.
2. Plugged my phone into the test socket and tried to make a call.

Nothing happened - no ring - no dial tone.

Your guidance says "If you can't dial out at the test socket, then the line is likely to be at fault. You'll need to report it to your telephone service provider, which could well be us."

I cannot find anywhere else to report it - so please treat this as a report.

Thank you,

MW

[Ilyas_Y]

Hey @michaelwilks2 thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issue with the dialling tone.
I will assist you on this and get this resolved for you.
I will send a private message - watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

[Ilyas_Y]

Hey @michaelwilks2, thanks for speaking with us today.

After some digging we have found and identified an area fault causing the issue.
The estimated repair time for this is 13:15 hours today, January 9th 2023.
Let us know how it goes once the repair is complete and we can go on from there.

Kind regards,
Ilyas. 

[michaelwilks2]

It is now 15:22h and there is still no dial tone.

Can you please help?

Michael Wilks

[Ilyas_Y · Accepted solution]

Hi there @michaelwilks2 sorry for the delayed reply.

I have checked the ticket and the engineers have extended this fault due to more time being needed for the repair.
They are estimating around 9pm today evening this issue should be resolved by.
Apologies for any inconvenience caused.

Kind regards,
Ilyas.

[michaelwilks2]

Thanks again! MW

[Ilyas_Y]

No worries, keep us posted and let us know how it goes today evening @michaelwilks2.
Once again, apologies for the delayed fix time.

Kind regards.

[michaelwilks2]

Good morning Ilyas.
It's now 9:50 am 10 Jan and we still have no dial tone.
My first message to you was on Sunday; it is now Tuesday - this is not good.
Can you please see what you can do to get my dialtone back.
Thanks very much for your efforts so far,
Michael

[Ilyas_Y]

Hi there @michaelwilks2, thanks for the updates on the forums.

I'm sorry to hear the issue has not been resolved still.
Looking on here the fault ticket has been updated and the repair is still on-going due to the nature of the fault.
It is an area issue which is affecting all landline services in that area.

Kind regards,
Ilyas.

[michaelwilks2]

Thank you for all the responses to my enquiries.
Can you please give me an update on the situation?
Thanks,
Michael