on 03-05-2021 22:57
I had a Virgin Phone nt5 socket that had to move. It was wired orange to B and White to A and I have moved but now the line is dead? It seemed a simple move. What could be wrong? There appears to be no voltage on any of the wires. Orange pair Blue pair or Green pair.
on 04-05-2021 08:25
Hi ern,
Thanks for posting, and sorry to hear you're having some issue with the landline.
I've been able to locate your account using your forum details and can you spoke with an agent who advised a technician is needed.
You can view the time and date of your appointment via your online account here
Alex_Rm
on 06-05-2021 10:04
I have been changed over to 21 cv conversion.
Still says no line on phone but hopefully it will kick in at some point?
on 06-05-2021 10:15
Thank you for the update @ern.
Sorry to hear you are still having issues with your phone line. Is there no dial tone on the line at all?
Please get back to us when you can.
Thanks,
on 06-05-2021 12:48
There is no dial tone and the message of no line on the screen of the phone.
The engineer is going to re activate the router.
Trouble is this has caused the internet connection to drop 4 times today!
on 06-05-2021 13:10
Thank you for letting us know @ern. We can understand the frustration caused by this.
In that case, please let us know how it goes after the router is reactivated. Did our engineer give a time frame for when this would take place?
Thanks,
on 06-05-2021 13:13
I think he started the process last evening but said it would take up to 24 hours.
Its a bit worrying that the internet is now dropping out as it had been fine.
on 06-05-2021 13:19
I have just had a look into your account regarding this @ern
Can you please try a reboot of your hub to see if the issue persists? As your hub has had an uptime of 19 days.
Thanks,
on 06-05-2021 19:31
I've rebooted the hub but still no line on the phone. Any other ideas if we can get this line up and running?
on 06-05-2021 19:50
@ern wrote:I've rebooted the hub but still no line on the phone. Any other ideas if we can get this line up and running?
If you log into the VM hub, does it show you that telephony is ready/enabled on the welcome page?
Something like this for the hub 3
https://setuprouter.com/router/virgin-media/virgin-media-hub-3/setup-75194-large.htm