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My landline is not working

The wires outside the house are loose so I think I need an engineer.  My calls to Virgin have so far only produced lengthy waits listening to music. How do I get an engineer?

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Re: My landline is not working

Hi Cochrane,

 

Thanks for posting on the community forums for help with you landline issue. Sorry to hear you've been having some problems.

 

Apologies also for the delayed response to you - if you haven't been able to get some help with this since posting on Monday, just let me know and I'll get an engineer visit booked in for you.

 

Look forward to hearing back from you 🙂

 

Beth

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Re: My landline is not working

Thanks for replying.  The line is still not working.

 

George

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Re: My landline is not working

Hi George, thanks for coming back to us. My apologies for the delayed reply.

 

I've ran a check on the system here and no issues are showing. I do hope everything is resolved. 

 

I've also noticed that you've the original superhub. If you're able to self install, we can send you a new hub 3 for you

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: My landline is not working

I don't understand this.  It is the phone that is not working.  The phone is not linked to the hub.  As I said there appear to be a lot of loose wires outside the house exposed to the elements which is no doubt why the phone has ceased to work.  It has not been working for weeks but I am still paying the bill.

 

George Ritchie

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Re: My landline is not working

Thanks for coming back to me, George. I am sorry it's not working and will help you further via PM

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: My landline is not working

I am still awaiting a response 

 

George Ritchie 

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Re: My landline is not working

Hi Cochrane, I am sorry to hear that you have not had a response and I will send you a PM to get this looked into ^Chris .

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