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My landline has suddenly stopped working

Jenny20
Joining in

Have been with Virgin for years. My landline has suddenly stopped working. Went on the help pages and did all it says including buying a new phone as thought that was the problem.  I still can’t phone out or receive calls or even get a dial tone. 

2 REPLIES 2

Ilyas_Y
Forum Team
Forum Team

Hi @Jenny20 thanks for reaching out to us and a warm welcome to the Virgin Media forums! 👋

I'm sorry to hear about the issues with the landline you're having 😞
As you have advised you have done the self checks on your end without avail, I will assist you further on this and investigate this matter for you.

I will send a private message.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Ilyas_Y
Forum Team
Forum Team

Thanks for speaking with us today @Jenny20 on the forums page.

I'm glad we have been able to assist and make arrangements for a repair.
As always - reach out if you ever need any assistance and let us know how the appointment goes!

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs