My landline has been down for a week

[rosebud81]

Hello,

What’s happened to the website? It used to be more user friendly.

Anyway our landline has no dial tone. I can tell there’s a sound so it’s not completely dead. 
when I try and call it from my mobile, it’s busy. 
We have 3 different handsets plugged in so I don’t think it’s that. 
We’ve had this problem in the past and an engineer had to fix something outside I believe. 
Can you help please?

Thanks.

[Lee_R]

Hi @rosebud81, thanks for posting and welcome back to our community.

Sorry to hear your landline has not been working for you.  I can see that you've tried alternative handsets.  For future reference, you may wish to check for potential faults in your area here.  That link would also allow you to login and book a technician if required.  Also you may find here and here, useful.  However, as you've reached out to us, I would love to have a look on your behalf. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi rosebud81, thanks for coming back to via private message to confirm your information. 
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes.  Also, please be aware, that even though not showing now, your issue may yet be recorded as an area issue.  In that scenario, any technician appointment will be cancelled.  

Regards

Lee_R

[rosebud81]

Hello Lee.

I’ve gone to My VM and under my orders and appointments there is nothing?

 

[Lee_R]

I am sorry @rosebud81

I will get back to you privately, to confirm.

Regards

Lee_R