My Home Phone Adapter / Connector Never Arrived

[Hiyah]

I remember getting the letter saying "Your adapter... etc..." but the adapter itself has not arrived, so I cannot plug my phone into the Hub, and lost all service on the 6th. 

If anyone can help with this, I'd be grateful. 

HA

[Paulina_Z]

Hi @Hiyah,

Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your adaptor did not arrive and that you've not been able to switch your landline over to our new Landline System. 

I'll be more than happy to take a look into this for you and arrange for an adaptor to be sent out to you. 

I will send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.

Thank you.