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Moving phone from VM socket to Hub 3.0

Tortoise10
Just joined

on ‎30-09-2021 13:17

My phone is connected to a VM socket (and extensions) installed 25 years ago.  The extension wires are degrading and at some point will fail.  I see the VM Hub (directly connected to the fibre cable) 3.0 has 2 telephone sockets.  Assuming I can find the right connector, can I simply plug in a phone to the Hub and if I do, (1) will it work and (2) will the original phone socket still work as well?  

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3 REPLIES 3

John_GS
Forum Team
Forum Team

on ‎30-09-2021 13:21

Hi Tortoise10

 

Thanks for posting and welcome to the community.

 

We are migrating everyone over to 21CV (phone via the hub) but you'll need to wait to be migrated over before doing so. 

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Tortoise10
Just joined
In response to John_GS

on ‎30-09-2021 13:28

'You'll need to wait...'  How long?  How can I speed this up?

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John_GS
Forum Team
Forum Team
In response to Tortoise10

on ‎30-09-2021 13:39

It can't be sped up unfortunately, we'll be contacting people area by area when this is due to happen.

 

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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