Moving house

[sezicoolcat]

Mother moves on Saturday. Is an already existing virgin media customer. Her home phone line (virgin media) has gone dead. No dial tone. When we call her we get a recorded message saying unrecognised number. She's had that number for 30 years. She's supposed to be getting it ported to her new property but I don't think they can install until my I'd week or soemthing. This has left her in a predicament as the electricity supplier is meant to be calling her back about her electric key. Is this usual for virgin media to cut the line of a mover 2 days before they move? She's in tears.

[Gareth_L]

Hi sezicoolcat

This is not good at all

Was the request already i to take her number over to her new property

Will she be staying with s or moving to an alternative provider?

Sorry I may have misread your post 

It is not meant be cut until the day of the move   

But sometimes accident can happen 

Don't worry I can have a good look into this

Can you pleas check the purple envelope for a private message 

I just need to take your mothers details 

Gareth_L

[sezicoolcat]

Replied to your security questions Gareth. Yes she's staying with virgin. Moving everything over. Phone number is to be kept.

[Gareth_L]

Thanks sezicoolcat

I am just looking now for you 

I will reply back with any account details by private message 

Gareth_L

[Gareth_L]

Thanks for your time today sezicoolcat

Can you please let me know how the visit goes with our Technician 

Gareth_L