on 14-10-2021 13:17
Mother moves on Saturday. Is an already existing virgin media customer. Her home phone line (virgin media) has gone dead. No dial tone. When we call her we get a recorded message saying unrecognised number. She's had that number for 30 years. She's supposed to be getting it ported to her new property but I don't think they can install until my I'd week or soemthing. This has left her in a predicament as the electricity supplier is meant to be calling her back about her electric key. Is this usual for virgin media to cut the line of a mover 2 days before they move? She's in tears.
on 14-10-2021 13:26
Hi sezicoolcat
This is not good at all
Was the request already i to take her number over to her new property
Will she be staying with s or moving to an alternative provider?
Sorry I may have misread your post
It is not meant be cut until the day of the move
But sometimes accident can happen
Don't worry I can have a good look into this
Can you pleas check the purple envelope for a private message
I just need to take your mothers details
Gareth_L
on 14-10-2021 13:48
Replied to your security questions Gareth. Yes she's staying with virgin. Moving everything over. Phone number is to be kept.
on 14-10-2021 14:04
Thanks sezicoolcat
I am just looking now for you
I will reply back with any account details by private message
Gareth_L
on 14-10-2021 14:26
Thanks for your time today sezicoolcat
Can you please let me know how the visit goes with our Technician
Gareth_L