on 15-02-2023 16:04
We have recieved an email saying that on 12 May our current home phone service will stop working and be switched over to our fibre network.
Our hub3 / tv / V6 are in our livingroom but there is nowhere to put our phone which is currently in our hall. We do have a V6 in our diningroom and wondered if it would be possible to relocate the hub as there is ample space next to that TV for our phone and the hub.
Answered! Go to Answer
on 15-02-2023 16:59
on 15-02-2023 17:16
Hi @jocatz
Thanks for your response
They'll certainly be able to look into doing this for you, I don't know too much on my side as it entirely depends on what the current setup looks like as to what the tech will need to do
Regards
on 15-02-2023 17:21
15-02-2023 17:36 - edited 15-02-2023 17:39
@jocatz wrote:
Sorry Travis couls I just ask whether the technician would alsi be able to look into the possibility of "ask VM, via the forum team on here, to make modifications to your phone wiring so you can keep each piece of equipment in the same place" sorry this turning into such a long session for you.
The VM tech should be able to modify your phone wiring to allow you to keep all of your equipment in the same place.
There are various ways they can do this but one way which gets mentioned on here quite regularly is by the use of an adapter lead. There is a picture of the lead at message #9 in the link below
https://community.virginmedia.com/t5/Forum-Archive/HUB3-to-Master-socket-adaptor/m-p/4507007#M143805
The VM tech can fit a new telephone socket next to your VM hub. From that new socket a phone cable can be installed and connected to one of your existing telephone sockets.
One end of the adapter lead is plugged into the TEL1 socket on the VM hub and the other end of the adapter lead is plugged into the new telephone socket fitted by the VM tech. The effect of doing this with the adapter lead is to 'back-feed' the telephone connection from the back of the VM hub into the old telephone wiring and thus allow your telephone sockets to become 'live' again and now work from the phone connection on the hub.
You would need to agree the route for any new cabling with the VM technician. To minimise wiring inside, it might be possible for the new phone wiring to follow the same cable route of the coax cable to the hub and out to the plastic omnibox outside and make any join to the telephone wiring out there. Or you may be able to agree an internal cable route if that suits you better.
The VM tech should also disconnect your old phone cable coming into your home from the street to prevent your new phone connection from the hub being fed back outside.
The technician should handle all of that for you. You would just need to agree things on site with the VM tech depending on where your existing cable runs are and what is practical. Make sure though that you end up with something that suits your requirements and not something that is just the quickest fix that is easiest and simplest for the VM tech's benefit (particularly if you want to keep all items of equipment where they are).
Hope you manage to get it sorted as you want.
15-02-2023 18:19 - edited 15-02-2023 18:26
WOW gpslow! Certainly something to bring up with the technician . I think I'll need get in some chocolate biscuits to sweeten him/her up. 😄
I'm not sure that would work for us though . The phone cable branches off from the omnibox at the front of our livingroom, around the oustside of our house on route to the side wall and our second V6. The Phone cable having been split off on the way to feed to our phone in the hall. The hub is fed from a separate cable coming from the omnibox around the wall to the other end of the room. Internally we have stone floors and several doorways which always seem to be a problem when it comes to any wiring. <<big sigh>> I hope there is a simple fix and once the technician has recovered, not run away sceaming I will bring this thread up to date,