on 15-02-2023 16:04
We have recieved an email saying that on 12 May our current home phone service will stop working and be switched over to our fibre network.
Our hub3 / tv / V6 are in our livingroom but there is nowhere to put our phone which is currently in our hall. We do have a V6 in our diningroom and wondered if it would be possible to relocate the hub as there is ample space next to that TV for our phone and the hub.
Answered! Go to Answer
15-02-2023 16:27 - edited 15-02-2023 16:37
@jocatz wrote:As this is as a result of the VM changeover and not something I want doing just for the sake of it why will there be a charge? What other option could you suggest?
Refer below and ask VM, via the forum team on here, to make modifications to your phone wiring so you can keep each piece of equipment in the same place
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 15-02-2023 16:08
Hi @jocatz
Thanks for posting on our community forum and a big welcome back.
If you was relocating the hub this would be £25.00 for a tech to come out and relocate the hub and place it in a different part of the house. If you're ok with this I can drop you a private message and have this booked for you
Regards
on 15-02-2023 16:11
As this is as a result of the VM changeover and not something I want doing just for the sake of it why will there be a charge? What other option could you suggest?
on 15-02-2023 16:21
Hi @jocatz
Thanks for your response
We provide the adapter etc but we would not be relocating hubs for free and the customer would be expected to make their own changes to make the change best fit their needs, for example if they needed to change to wireless handsets etc. I can get the relocation booked if you would like
15-02-2023 16:27 - edited 15-02-2023 16:37
@jocatz wrote:As this is as a result of the VM changeover and not something I want doing just for the sake of it why will there be a charge? What other option could you suggest?
Refer below and ask VM, via the forum team on here, to make modifications to your phone wiring so you can keep each piece of equipment in the same place
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
on 15-02-2023 16:39
To keep the hub in the same place the only available place for the main phone is on the other side of the room which, taking an extension cable around the wall would need a cable about 3mts long, I would be happy twith this solution but haven't seen anywhere where this has been suggested as being possible. Would a technician be abe to do this? My wife and I are not as handy as we once were (nearing our 80s ) but if we knew it would work we would try to do it ourselves. 🙂
on 15-02-2023 16:45
Hi @jocatz
Thanks for your response
I'll get this sorted for you, please do keep an eye on your inbox for a message from myself so I can collect some more information and get this sorted for you
Regards
on 15-02-2023 16:48
@jocatz wrote:To keep the hub in the same place the only available place for the main phone is on the other side of the room which, taking an extension cable around the wall would need a cable about 3mts long, I would be happy twith this solution but haven't seen anywhere where this has been suggested as being possible. Would a technician be abe to do this? My wife and I are not as handy as we once were (nearing our 80s ) but if we knew it would work we would try to do it ourselves. 🙂
VM should be making these changes (as part of the phone switchover process) for you free of charge. A VM tech should be able to modify your telephone wiring so as to link the phone socket on the back of the hub to your existing telephone sockets and make your phone sockets work again post-switchover.
Working out any cable route would be up to yourself and the VM technician doing the work on site.
It has been arranged on here by the forum team dozens of (if not hundreds of) times before as a free service as part of the switchover. I don't know why you have been told you have to pay £25 for this.
on 15-02-2023 16:54
Thanks goslow, leaving our phone where it is would be the best possible solution. 🙂
on 15-02-2023 16:58
Hi @jocatz
Thanks for your response
If you check your inbox I have dropped you a private message so we can get this booked in and I am happy to book this in for you free of charge 🙂
Regards