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paris
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Message service a waste of time.

Have had no phone line for More than 2 weeks; have requested a call back to my mobile to schedule engineer/ technician and to look at my account as so many issues raised regarding tv, broadband issues and now phone line! And received no call.

Have to jump through hoops to organise a simple thing. Who has their account number to hand when chatting online etc. Surely your phone number and parts of security password is enough.

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Forum Team
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Message 2 of 6
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Re: Message service a waste of time.

Hi Paris, 

 

Thank you for your post. I'm sorry to hear this. 

 

I will private message you to get some details so I can look into this.

 

^Martin

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paris
On our wavelength
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Message 3 of 6
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Re: Message service a waste of time.

Hi Martin, I haven't heard anything regarding tech visit.
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Forum Team (Retired) David_Pn
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Re: Message service a waste of time.

Hi there paris

 

We are sorry to hear that you have not been updated on this.

 

Did you receive a private message from Martin_N at all?

David_Pn
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paris
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Message 5 of 6
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Re: Message service a waste of time.

Okay, looking at the account it does look as though you have one of our older hubs. We can look to get one sent out for you. 

 

It may also be that an engineer is required to investigate this. What I will do is see if we can get an engineer out who can install a new hub and investigate the phone. The team I need to speak with is not in till Tuesday so I will message you back then once I have had change to speak with them. 

 

^Martin

Last message received then nothing so had to try again through Message Service which kept dropping had Romesh, Deepak and someone else. Deepak organised technician who fixed phone line but knew nothing of replacing the hub! Sorted now but not happy with the overall service and how long it took to get it fixed by trying chat, message service and forum. 

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Moderator
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Re: Message service a waste of time.

Hi Paris, 

Apologies for the time taken to get this resolved and for any frustration this has caused. 

I will make sure this gets fed back for you. 

If you need any further help, please don't hesitate to get in touch.

Thanks

Lindsey_C

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