Have had no phone line for More than 2 weeks; have requested a call back to my mobile to schedule engineer/ technician and to look at my account as so many issues raised regarding tv, broadband issues and now phone line! And received no call.
Have to jump through hoops to organise a simple thing. Who has their account number to hand when chatting online etc. Surely your phone number and parts of security password is enough.
Okay, looking at the account it does look as though you have one of our older hubs. We can look to get one sent out for you.
It may also be that an engineer is required to investigate this. What I will do is see if we can get an engineer out who can install a new hub and investigate the phone. The team I need to speak with is not in till Tuesday so I will message you back then once I have had change to speak with them.
Last message received then nothing so had to try again through Message Service which kept dropping had Romesh, Deepak and someone else. Deepak organised technician who fixed phone line but knew nothing of replacing the hub! Sorted now but not happy with the overall service and how long it took to get it fixed by trying chat, message service and forum.