on 11-12-2021 16:56
So Angry -- just sent this to your CEO as you Service team weren't very helpful basically saying it is totally lost... Not good for a new customer never had this before and have moved providers several times... Complete joke..
--Dear Mr. Schueler,
on 11-12-2021 17:52
Hi Ruski72
Thanks for posting. Sorry to hear of the landline number dispute. Can you advise further, was this a new account or were you moving house and transferring your existing Virgin Media services?
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 11-12-2021 18:10
I am a new customer coming over from Sky to virgin I requested keep my number as I have done for many years when changing and Virgin have failed to post a port request and the Service team have admitted it is there fault I see Someone else had the same issue and they manage to get his number back..
on 12-12-2021 08:11
Hi @Ruski72,
Thank you for expanding. Did the team elaborate on what has happened exactly and why they've been unable to port the number over for you?
Thanks,