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Lost fob

peterUK1
On our wavelength

Hi,

I can't find the dongle that I'm supposed to plug into the back of the router.  My phone line is apparently swapping today from PSTN to hub based.  How do I get another fob?

Peter 

1 ACCEPTED SOLUTION

Accepted Solutions

Gareth_L
Forum Team
Forum Team

Hello peterUK1,

Thanks for your post, 

Sorry you have lost the Adapter.

We can arrange for one to be sent out for you.

It can take around 5 days to be received though.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

See where this Helpful Answer was posted

8 REPLIES 8

Gareth_L
Forum Team
Forum Team

Hello peterUK1,

Thanks for your post, 

Sorry you have lost the Adapter.

We can arrange for one to be sent out for you.

It can take around 5 days to be received though.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

peterUK1
On our wavelength

Hi, that's fine

peterUK1
On our wavelength
Do you want to PM that?

Hi peterUK1.

Sorry it should be with you now.

Gareth_L

peterUK1
On our wavelength
replied

Hello peterUK1,

Replacement adapter has been sent now, As a rule we have to advise 5 days to be received.

I just hope you are able to fins the one you lost.

Gareth_L

peterUK1
On our wavelength
Thank you!

No problem at all peterUK1,

Would you be okay to let us know once you have received it. 

Gareth_L