Loss of 1471 and Caller Display

[Steve_UK_60]

Our telephone was out of action for several days after a local power outage, but since it's repair we no longer have Caller ID nor 1471 facility. Has this support been dropped by Virgin?

Many thanks.

[Akua_A]

Hi @Steve_UK_60.

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been unable to use some of the landline features since a repair. You can find out more about these devices here https://www.virginmedia.com/landline/calling-features. Just to confirm, have you made any recent changes to your landline services or to your package? Also, have you made any changes to the landline device itself since?

Thanks,

[Steve_UK_60]

Thank you for the prompt reply. I clicked on the link and it took me to a "Page 404 - Page Not Found", lol

The telephone set up is exactly the same as it was when it stopped working, and we haven't changed our phone package.

Many thanks

[Akua_A]

How Strange! @Steve_UK_60

Are you able to try the link again in an alternative browser? https://www.virginmedia.com/landline/calling-features

Are you also able to confirm what landline package you have with us and if you have any premium add-on features? 

Thanks, 

[Steve_UK_60]

We are on the Talk More Anytime phone package, and have always had the Caller Display feature.

Many thanks

[Akua_A]

In this case, I will send you a private message to further look into this for you. Please lookout for the purple envelope and provide a response when you can.

Thanks, 

[Akua_A]

No problem at all @Steve_UK_60

Glad to have been able to resolve this for you 🙂

Please do not hesitate to contact us if you need any further help.

Thanks,