Line rental fee?

[Nightgaunt]

As Virgin are about to switch everyone to an internet based telephone service I assume there will be no line rental fee as part of my bill as currently?

I'm already paying for internet so I expect the total cost of my package to reduce by the cost of lune rental, can anyone confirm?

If not then I'll be ditching home phone as its neither practical (cannot site a phone near my hub) nor am I prepared to pay "line rental" on something I already pay for.

[jb66]

Your paying line rental one way or other, its irrelevant how its displayed on your bill.

£15 Broadband + £15 Line Rental = £30

£30 Broadband = £30

[Sofia_B]

Hi @Nightgaunt. 

Thanks for your post 🙂 

As advised by jb66, this will still be charged at the normal rate if you have a phone with us. 

We're still providing the service as normal, it's just in a different way. 

Hope this helps. 

Thanks, 

[Nightgaunt]

So are you saying even those without home phone are currently paying line rental as part of their bill?

[Hayley_S]

Hello @Nightgaunt.

Line rental is part of the cost yes, it is included in the full price for their package they would of signed up for.

Many thanks,

[Nightgaunt]

Looks like I'll be ditching your service in that case as my hub is located in an area where I can't use a phone.

[BenMcr]

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@Nightgaunt wrote:

So are you saying even those without home phone are currently paying line rental as part of their bill?

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Those without a home phone service at all don't have any costs for it in their bundle.

But if you have the service provided via either method, even if you don't use it, there is a charge for it.

[Hayley_S]

Every broadband company charges line rental, it is not charging you for a landline @Nightgaunt.

I am sorry that you are unhappy with this.

Many thanks,

[BenMcr]

Hayley, it is worth making clear that Virgin Media do only charge home phone line rental when customers have the home phone service.

Any cost for Virgin Fibre includes providing that to the home and the kit required.

This is different to some Openreach based providers who will have a required charge for a home phone in order to provide the broadband.

[Hayley_S]

If the customer is not using the home phone they will not be charged extra landline costs, line rental is included in the broadband price @BenMcr.

Many thanks,