Virgin Media Community

[SharonD123]

Hi Virgin,

My landline has 'line cord error' and has been this way for months.  I am unable to call you as I live in a moblie phone black spot although I have tried a few times and have required various passwords etc. and failed the auntomated security as I have not had them with me and there is a requirement to be at my home when I call 😞  This is my last resort!

Please can an engineer be sent to my house to have a look at it.  The phone is new and was working well until a few months ago.

Much thanks

[Paul_DN]

Hi Sharon.

Thank you for reaching out to us.

I am sorry to hear that you have an issue with your land line.

Can i ask if you have tried the following?

• Have you tried a different handset, just to rule this out ?
• Unplugged everything from the main socket , including any extensions and filters where applicable.
• Plug the phone directly into the socket without anything else plugged in.
• Unplug the phone from the power supply for a couple of minutes. 

Please let me know how you get on.

Kind regards.

Paul. 

[SharonD123]

HI Paul

Yes I have done all of that as I had researched before to see if I could solve the problem.

Thanks

[Paul_DN]

Hi Sharon.

Thank you for coming back to me and confirming this.

I would like to invite you to a Private chat, so I can do further diagnostics and get you a technician if required.

I will send you a request shortly  please look out for the purple envelope.

Many thanks.

Paul. 

[SharonD123]

thanks very much